After Sales Support
which is reflected in our products
Our support team is on hand to answer any questions. We pride ourselves in maintaining the quality of after-sales service which is reflected in our products. This philosophy is shared by our team of highly skilled technicians that operate within our specialised environment.
Fast & Efficient Repair Service
We guarantee a 24 hour turnaround period from receipt of the product to the time of dispatch (Third party delivery times maybe longer and cannot be guaranteed). With our team, we ensure that when equipment needs urgent attention, Maltron staff are at hand.
The efficiency of the company and its team ensure the turnaround of any equipment is in the shortest possible time and with minimal inconvenience to the customer.
- Quick repair turnaround
- All repairs adhere to strict medical guidelines to ensure quality and patient safety
- Repairs carried out by highly skilled and trained service technicians
- State-of-the-art test equipment and exclusive use of original Maltron specified parts
Our service agreements are customised to your individual needs therefore different financing options and a wide range of contract offers are available for the entire range of Maltron products.
Benefits of Maltron Service Agreements:
- Easy planning of service budget
- Less administration – no need for cost estimate and approval
- Full cost transparency
- Regular preventive checks and training
- Investment protection
- Maximised equipment availability
|BASIC FEATURES OF A MALTRON SERVICE AGREEMENT|
|Features||Preventive Maintenance Agreement||Full Risk Service Agreement|
|Express plus Repairs|
|Preventive Maintenance||Charged Separately||Included|
|Loan Equipment||Charged Separately||Included|
Monday-Friday from 9:00 am to 5:00 pm excl. public holidays*
*Subject to individual terms & conditions of each service agreement.
|Documentation & Analysis||Preventive Maintenance Reports||Preventive Maintenance Reports & Service Cost Analysis|
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